Returns policy

Returns: Guarantee
We work hard to ensure you are delighted with your items, for that reason we will happily refund you, or exchange any item* returned to us within 14 days of receipt. All we ask is that it is in as new condition, unused and in original packaging including all labels and tags etc.

*This excludes any embroidered, printed, or bespoke garments, unless there is a quality issue (see below).

Please send your return to the address below via Royal Mail or parcel delivery. We strongly recommend that you obtain proof of postage.

Returns Address:

Returns Department
Alpine Industrial Safety & Training Ltd
Business & Technology Centre
Bessemer road
Stevenage
Hertfordshire
SG1 2DX

Please clearly label all returns and explain why you are returning goods and what you would like us to do; exchange or refund? With any returns we reserve the right not to refund any item that is not in new condition or after the 7 day period.

Exchanging an item

if you need to make an exchange you can relax in the knowledge that we will not charge you again for delivery. All we ask is that you cover the cost of returning goods to us.

Report a Quality Issue

In the unlikely event that you receive a faulty item we will gladly replace or refund the item. If we have made a mistake with your order we want to put it right.
Email: contact@alpinesafety.co.uk