Returns policy

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Return Timeframe

You may return most new, unused items within 30 days of delivery for a full refund.

Conditions for Return

To be eligible for a return:

• Items must be unused and in their original packaging.
• Items must be in resalable condition.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping service.

Exchanges

If you need to exchange an item for a different size or product, please contact us first to arrange the exchange.

Contact Us

To initiate a return or ask questions, please contact us at:

Phone: 01438 289032

Email: dan@alpinesafety.co.uk

Address: 99, Aspenden Road, Buntingford, Hertfordshire, SG99FS.

For assistance, please file a returns request or email: 

Click here to process a return / Exchange